Términos del servicio

Overview

Welcome to Valeva. This website, including all information, tools, and services available, is operated by Valeva and managed by H Paurich Enterprise LLC. Your use of this website is conditioned upon your acceptance of these Terms of Service (“Terms”), including any additional terms and policies referenced herein or accessible via hyperlink.

By visiting our site or making a purchase, you agree to these Terms. If you do not agree to all the terms herein, you must not access the website or use our services.

We reserve the right to update or modify these Terms at any time. It is your responsibility to review them regularly. Continued use following any updates indicates your acceptance of such changes.

Section 1 - Online Store Terms

You affirm that you are at least the age of majority in your jurisdiction or possess parental or guardian consent to use our site.

You must not use our products or services for illegal or unauthorized purposes nor violate laws in your jurisdiction. Transmission of viruses or destructive codes is prohibited. Violation of these terms will result in immediate service termination.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your non-sensitive content may be transmitted unencrypted and adapted for network or device compatibility. Credit card information is always encrypted during transmission.

You agree not to duplicate, reproduce, resell, or exploit any portion of our service without explicit written permission.

Section 3 - Accuracy, Completeness, and Timeliness

We do not guarantee accuracy, completeness, or timeliness of information provided. Materials are for general informational purposes only and should not solely guide decision-making without consulting primary sources.

Section 4 - Modifications to Services and Pricing

Prices for products may change without prior notice. We reserve the right to modify or discontinue services without liability to you or third parties. Significant pricing changes will be communicated via email to active subscribers in advance.

Pricing Transparency:

We commit to notifying active subscribers via email prior to any significant pricing changes or modifications to subscription terms, allowing sufficient time to make informed decisions.

Section 5 - Products and Services

Certain products may have limited quantities and are subject to our Refund Policy. Product colors and images are represented as accurately as possible, though accuracy may vary based on individual device screens.

We reserve the right to limit sales to specific persons, regions, or jurisdictions and may limit product quantities per order at our discretion. Descriptions and pricing may change at any time without notice.

Product and Health Disclaimer

Valeva products, including Valeva Golden Oil, are cosmetic products designed to support healthy hair. Individual results may vary significantly based on factors such as hair type, condition, and adherence to usage guidelines. Our products are not intended to diagnose, treat, cure, or prevent any medical condition or disease. Always conduct a patch test before first use. Consult your healthcare provider immediately if you experience any adverse reactions.

Section 6 - International Shipping and Customs

For selected international orders, duties and import taxes are calculated and collected at checkout. Customers will not be charged additional fees upon delivery.

International Compliance and Delivery Times:

Customers are responsible for ensuring Valeva products comply with local regulations. Valeva is not liable for packages delayed, detained, or seized due to compliance issues or customs regulations in destination countries.

Section 7 - Billing and Account Information

We reserve the right to refuse or cancel orders at our discretion. You must provide current, accurate, and complete account information. Please promptly update your details, including payment information, to facilitate smooth transactions.

Payment and Account Security:

You agree to provide accurate and complete account information, promptly updating any changes. You are responsible for maintaining the confidentiality of your account credentials, including passwords. Valeva will not be liable for any loss or damages arising from your failure to secure your account or promptly update billing details. In the event of payment declines or disputes, we reserve the right to pause or terminate your order or subscription until payment is successfully resolved.

Chargebacks and Disputed Payments:

If you initiate a chargeback or payment dispute, Valeva reserves the right to temporarily suspend or permanently terminate your access to all services and subscriptions. You agree to reimburse Valeva promptly for any fees, costs, or expenses incurred due to your chargeback or payment dispute.

Section 8 - Optional Tools

Third-party tools may be provided "as is" without warranties. Use these tools at your discretion, ensuring you understand third-party terms.

Section 9 - Third-Party Links

We are not responsible for third-party content or transactions. Carefully review third-party policies and practices before engaging with their websites or products.

Third-Party Disclaimer:

Links to third-party websites provided through our services are for convenience only. Valeva does not endorse or control these third-party websites and assumes no responsibility or liability for their content, products, or services. You acknowledge and agree that interactions or transactions with third-party providers are at your own risk.

Liability Clarification:

Valeva explicitly disclaims liability for any harm, damages, or losses incurred from your interactions or transactions with third-party providers or their websites.

Section 10 - User Comments and Feedback

You grant Valeva unrestricted rights to use any comments or feedback provided. Comments must not infringe third-party rights or contain malicious software or misleading information. We reserve the right to remove inappropriate content.

Section 11 - Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 12 - Intellectual Property Rights

All content on this site, including text, graphics, logos, images, audio clips, and software, is the exclusive property of Valeva or its content providers and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any content from this website without explicit prior written consent from Valeva.

Section 13 - Accessibility Compliance

Valeva is committed to providing a website that is accessible to the broadest possible audience, including individuals with disabilities. We strive to meet applicable accessibility standards and guidelines. If you encounter any difficulty using or accessing our website, please contact us at info@valeva.shop, and we will promptly assist you.

Section 14 - Errors, Inaccuracies, and Omissions

We may correct errors or inaccuracies on our site without notice, including after orders have been placed. We are under no obligation to update or clarify information except as required by law.

Section 15 - Prohibited Uses

You are prohibited from using our site or services for unlawful activities, harassment, discrimination, submission of false information, transmission of malware, or violation of security protocols. Violation may result in immediate service termination.

Section 16 - Disclaimer of Warranties; Limitation of Liability

Our services and products are provided "as is" and "as available" without warranties or guarantees of any kind. Valeva will not be liable for direct, indirect, incidental, punitive, or consequential damages arising from your use of our services or products.

Adverse Reactions Liability Disclaimer:

Valeva expressly disclaims liability for any allergic reactions or sensitivities resulting from our products. Customers must thoroughly review ingredient lists and perform the recommended patch test prior to full usage. Any continued use after an adverse reaction is at the user’s own risk.

Section 17 - Indemnification

You agree to indemnify, defend, and hold harmless Valeva, its affiliates, officers, directors, and employees from any claim arising from your breach of these Terms or violation of law.

Section 18 - Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions remain effective and enforceable.

Section 19 - Termination

These Terms are effective until terminated. Either party may terminate at any time. Obligations incurred before termination remain enforceable.

Section 20 - Entire Agreement

These Terms constitute the entire agreement between you and Valeva, superseding previous agreements and communications.

Section 21 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed exclusively in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law principles.

Section 22 - Dispute Resolution

You agree that any dispute arising out of or related to these Terms or your use of our services shall first be resolved through good-faith negotiations. If negotiations fail, disputes will be exclusively resolved by binding arbitration administered by the American Arbitration Association (AAA), under the AAA’s Commercial Arbitration Rules, conducted in New Jersey. You waive any right to participate in class-action lawsuits or class-wide arbitrations. Both parties expressly waive any right to trial by jury.

Arbitration Costs and Fees:

Arbitration fees shall be equally divided between Valeva and the claimant unless otherwise mandated by the arbitrator’s decision. Arbitration shall follow the rules of the American Arbitration Association and applicable New Jersey state laws.

Arbitration hearings will take place in New Jersey, unless mutually agreed otherwise. Arbitration decisions will be binding and enforceable under New Jersey state law.

Section 23 - Changes to Terms

You may review current Terms at any time on this page. It is your responsibility to check periodically for changes.

Section 24 - Contact Information

Questions about these Terms should be directed to:

Section 25 - SMS/MMS Mobile Messaging Program

By opting into Valeva's mobile messaging program, you consent to receive recurring automated marketing and transactional text messages, including but not limited to: promotional offers, product recommendations, order updates, abandoned cart reminders, and subscription notifications. Messages will be sent to the mobile number you provide at checkout or through other opt-in methods on our website.

Consent is not required as a condition of purchasing any goods or services. You may opt out at any time by replying STOP to any mobile message. Upon opting out, you will receive one final confirmation message and no further marketing messages will be sent. Reply HELP for customer support information, or contact us directly at Info@valeva.shop.

Message frequency varies based on your account activity and preferences. Standard message and data rates may apply depending on your mobile carrier and plan. Valeva is not responsible for any charges from your mobile carrier.

You must be at least thirteen (13) years old to participate in this program. Individuals between thirteen (13) and eighteen (18) years of age must have explicit consent from a parent or legal guardian. By participating, you confirm compliance with these age restrictions. Misrepresentation of age or consent will result in immediate termination from the program and may result in further action.

Valeva reserves the right to modify this mobile messaging program at any time. Material changes will be communicated to active participants via text message prior to taking effect.

Privacy Assurance:

Your mobile number and any information provided through our SMS/MMS program will be used solely by Valeva to deliver messages and respond to your inquiries. We will never sell, rent, or share your mobile number or program information with third parties for their marketing purposes. Information may be disclosed if required by law or necessary to protect our rights. For full details, see our Privacy Policy.

Age and Consent Clarification:

Individuals under thirteen (13) years old are strictly prohibited from participating in Valeva’s mobile messaging program. Users between thirteen (13) and eighteen (18) must have explicit consent from their parent or legal guardian. By participating, you confirm compliance with these age restrictions and understand any violation will result in immediate termination of access and potential further legal action.

Thank you for reviewing Valeva's Terms of Service. Your understanding and compliance are greatly appreciated.

Valeva Team