Privacy policy

Welcome to Valeva ("Valeva," "we," "us," "our"). This Privacy Policy describes how we collect, use, protect, and disclose your Personal Information when you visit or make a purchase from our website, www.valeva.shop (the "Site").

Contact Information

If you have questions, require more information, or wish to submit a complaint regarding our privacy practices, please contact us:

Collecting Personal Information

We collect various types of information to provide you with our services, process your purchases, and enhance your experience.

Device Information

  • Purpose: To accurately load the Site, optimize user experience, and perform analytics.

  • Collection Method: Automatically via cookies, log files, web beacons, tags, or pixels.

  • Shared With: Shopify, Google Analytics, advertising partners.

  • Information Collected: Browser version, IP address, time zone, cookie data, viewed products or pages, search terms, and interaction data.

Order Information

  • Purpose: To process orders, payments, arrange shipping, communicate order status, screen for fraud, and provide relevant marketing.

  • Collection Method: Directly from users.

  • Shared With: Shopify, payment gateways, and shipping providers.

  • Information Collected: Name, billing address, shipping address, payment details (including credit card numbers), email, and phone number.

Customer Support Information

  • Purpose: To provide customer service and resolve inquiries efficiently.

  • Collection Method: Directly from customer inquiries.

  • Shared With: Internal customer support team.

  • Information Collected: Name, contact details, order details, and correspondence history.

Data Security

We implement industry-standard security measures, including encryption, firewalls, secure servers, and regular security assessments, to protect your Personal Information. However, no transmission over the internet or electronic storage method is 100% secure. You acknowledge and accept the inherent risks associated with online data transmission and storage, and agree that Valeva cannot guarantee absolute security.

Minors

Our services and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. Parents or guardians who suspect their child has provided personal information should contact us immediately at the address above to request deletion.

Sharing Personal Information

We share your Personal Information only with trusted third-party service providers essential for delivering services, including Shopify, payment processors, analytics, and advertising partners. These providers have limited access to your data and are contractually obligated to protect and not misuse your information. We may disclose your information to comply with legal obligations, enforce policies, or protect our rights and safety.

  • Shopify: Manages our e-commerce platform. Shopify Privacy Policy.

  • Compliance and Protection: We may disclose your information if required by law or to protect our rights and safety.

Behavioral Advertising

We use your information to provide targeted advertising and personalized marketing:

You can opt-out of targeted advertising:

Use of Personal Information

Your Personal Information is used to:

  • Provide products/services.

  • Process transactions.

  • Fulfill orders and shipments.

  • Communicate regarding your account/orders.

  • Provide marketing updates (with consent).

  • Improve our services and site experience.

Lawful Basis (GDPR Compliance)

For EEA residents, we process your data under the following lawful bases:

  • Your consent.

  • Performance of contractual obligations.

  • Legal compliance.

  • Legitimate interests not overriding your rights.

Data Retention

We retain your Personal Information for as long as necessary to provide services and fulfill legal obligations. Typically, order information is retained for a minimum of 7 years for financial and tax record-keeping purposes. You may request data deletion, subject to legal or operational retention requirements.

Your Rights (GDPR & CCPA)

If you’re a resident of the EEA or California, you have specific rights, including access, correction, deletion, and portability of your personal data. To exercise these rights, please submit your request clearly specifying your full name, registered email, and request details to Info@valeva.shop. We will respond within 30 days or as legally required. California residents may authorize an agent to make requests on their behalf; identity verification may be required.

  • California Residents (CCPA): May designate an authorized agent for requests.

International Data Transfers (GDPR Compliance)

Your Personal Information may be transferred outside the EEA to countries (e.g., Canada, USA) deemed adequate under GDPR standards or protected via contractual safeguards such as Standard Contractual Clauses approved by the European Commission. For detailed compliance mechanisms, review Shopify’s GDPR compliance documentation.

Automatic Decision-Making

We do not engage in fully automated decision-making with significant legal effects on users. Shopify may use automated processes to prevent fraud, but this does not significantly affect you.

Sale of Personal Information (CCPA)

We share Personal Information through Shopify Audiences, which may be classified as a sale under the CCPA. You may opt-out via the methods described in Behavioral Advertising.

  • Information sold: Usage data, purchase details, and email addresses.

  • Minors: We do not intentionally sell information from individuals under 16.

Cookies

Our website uses cookies to enhance user experience, track website usage, and deliver personalized content and advertisements. By using our website, you consent to our use of cookies unless you explicitly disable them in your browser settings. You can control, manage, or disable cookies through your browser preferences. Be aware disabling cookies may affect site functionality. For guidance, visit All About Cookies.

  • Types of Cookies Used: Functional, performance, advertising, analytics.

  • Cookie Management: Most browsers accept cookies by default. You can control cookie preferences through browser settings. However, disabling cookies may limit functionality.

For detailed instructions: All About Cookies.

Do Not Track

We do not currently respond to "Do Not Track" (DNT) signals from browsers due to the lack of a universal standard for handling such signals. We will monitor developments around browser DNT technology and will adopt a clear policy when a consistent industry standard emerges.

Changes to Privacy Policy

We may periodically update this policy to reflect changes in practices, laws, or regulations. Continued site use after changes indicates your acceptance.

Complaints

If you are unsatisfied with our response to your privacy concerns, you may lodge a complaint with your relevant data protection authority.

SMS/MMS Text Message Marketing Program Privacy Policy

When you opt into Valeva's mobile messaging program, we collect your mobile phone number and consent status. This information is used solely to deliver text messages related to our products and services, including promotional offers, order updates, abandoned cart reminders, subscription notifications, and responses to your inquiries.

Information Use: Your mobile number and program data are used exclusively to operate and deliver our SMS/MMS marketing program. We do not use this information for purposes unrelated to the program.

No Information Sales: We do not sell, rent, loan, or share your mobile number or any information collected through this program with third parties for their own marketing purposes.

Message Types and Frequency: You may receive recurring automated marketing and transactional messages. Message frequency varies based on your account activity, purchase history, and preferences. You can expect to receive no more than approximately 8 messages per month.

Opt-Out: You may opt out of the SMS/MMS program at any time by replying STOP to any message. You will receive one confirmation message and no further marketing texts will be sent. Reply HELP for customer support, or contact us at Info@valeva.shop. Standard message and data rates may apply.

Disclosure: We may disclose your mobile information if required by applicable law, regulation, or legal process, or if necessary to protect the rights, property, or safety of Valeva or others.

Age and Consent Compliance

Individuals under thirteen (13) years of age are strictly prohibited from participating in Valeva's mobile messaging program. Users between thirteen (13) and eighteen (18) years of age must have explicit consent from a parent or legal guardian. Misrepresentation of age or consent will result in immediate removal from the program and may result in further action.

California and EU Residents

Under California Civil Code Section 1798.83 and GDPR, residents can request details regarding disclosure of information to third parties for direct marketing purposes by contacting us at Info@valeva.shop.

Thank you for reviewing Valeva's Privacy Policy. Your privacy and trust are paramount to us.

Valeva Team